Panama Bus Tickets
+507 6115-4034
English
Español

Change and Cancellation Policy and Instructions

Change Policy

You may change your ticket up to 48 hours before the departure time stated on your original booking and at least 24 hours before the new intended departure time. For changes, we charge a service fee of $3.50 per ticket per change.

Change Instructions

To change your booking, please send an email to bookings@panamabustickets.com from the email address the booking was originally made with. Please start the subject with “CHANGE” and specify what route, date and time you’d like to change your booking to. If you have more than 1 booking with us, please specify which booking you are seeking to change (From, To, Date, Time of Departure). If the booking comprises of more than 1 ticket, unless specified, all tickets will be changed.

Please note that the route, date and time of your change request might not be available, especially if the requested change is made less than 48 hours before the new intended departure time. In such cases, you will be contacted with alternative suggestions.

Cancellation Policy

You may cancel your ticket up to 48 hours before the departure time stated on your original booking. For cancellations, we charge a non-refundable service fee of $7.00. Refunds will be submitted to your bank within 24 hours of your cancellation request. However, please note that it may take anywhere up to 10 business days for your bank to process the refund and for the refund to be reflected in your account.

Cancellation Instructions

To cancel your booking, please send an email to bookings@panamabustickets.com from the email address the booking was originally made with. Please start the subject with “CANCEL”. If you have more than 1 booking with us, please specify which booking you are seeking to cancel (From, To, Date, Time of Departure). If the booking comprises of more than 1 ticket, unless specified in the email, all tickets under the booking will be cancelled.